How to chat with your visitors: choose a system that's right for you


Using Hipmob, there are 3 main ways to chat with your visitors, users or customers.


Shortcuts help you do stuff faster.

#help: will show a help message with all this information at any time during a conversation.

#open [url]: will open the specified URL on the user's device at any time during a conversation.
#emailto [email address]: will send an email with the conversation transcript to the specified email address once the chat ends.
#note [note text]: will add a note to this user's record. You can review all the notes for a user from the Device's tab.
#transfer: will open the chat to be transferred to any other admin.
#transferto [username]: will transfer the chat to the specified admin.
#boot {/noemail} {/flag}: kicks a user offline until the app restarts. If the optional /noemail argument is provided, the email transcript will not be sent. If the optional /flag argument is provided, the conversation transcript will be flagged in the transcript listings.
#done {/noemail} {/flag}: ends the chat and implies the conversation ended cleanly. The optional /noemail flag will prevent the automatic transcript email from being sent. The option /flag flag will flag the transcript in the transcript listings.
#flag: flag the conversation in the transcript listings.
#admins: list all the admins for this app and show their availability.
#zendesk: create a ticket in Zendesk (requires Zendesk integration to be configured).
#desk: create an interaction/case in Desk.com (requires Desk.com integration to be configured).
#highrise: create a contact/note in Highrise (requires Highrise integration to be configured).
#salesforce: create a lead in Salesforce (requires Salesforce integration to be configured).
#zohocrm: create a lead in Zoho CRM (requires Zoho CRM integration to be configured).
Note  Both #boot & #done will immediately generate a transcript. If the /noemail argument is not used an email will also be sent to all the operators with the transcript attached.

Supercharge your support with these awesome integrations!

Click on the logos to learn more!

For Appcelerator Titanium

A Titanium plugin for Appcelerator developers - provide live support or peer-to-peer chat for your users
Learn more here.

For BigCommerce Stores

Turn your visitors into customers, increase order sizes and provide amazing customer support.
See the installation guide.

For your Blogger Site

Add Hipmob live chat to your Blogger Blog, and talk to your visitors in real time. 4 easy steps.
Learn more here.

Talk to users from Campfire

Get alerts when users need help, and hop into chats with customers. Multiple agents can share and view chats.
Learn more here.

Send tickets to Desk.com

Send conversation transcripts, tag and label conversations, and respond to customers right from Desk.
Learn more here.

Co-browse with Firefly

Look over your customer's shoulder and help them with your site. Cobrowse with no downloads, plugins or Java.
Learn more here.

Send Leads to Highrise

Save transcripts and contact information to Highrise. Automatically create an entry, or only when necessary.
Learn more here.

Talk to users from HipChat

Get alerts when users need help, hop into chats quickly, and have multiple agents hel customers, right from Hipchat
Learn more here.

Feedback in HockeyApp

Send transcripts to HockeyApp, and see all related info (past conversations, crash logs etc) right from the HockeyApp UI.
Learn more here.

Live Chat for Hubspot!

Talk to users on your landing pages, and turn more visitors into customers with live chat.
Learn more here.

Hosted Chat for Joomla

Fully hosted live chat for your Joomla site or blog. Install in minutes, match your theme, and talk to your visitors.
Learn more here.

Add to Mailchimp

Add visitors to your site to your Mailchimp mailing list, in a few easy steps.

Learn more here.

Send Leads to Salesforce

Save transcripts and contact information to Salesforce. Automatically create an entry, or only when necessary.
Learn more here.

For your Shopify shop

Turn your visitors into customers, increase order sizes and provide amazing customer support.
Learn more here.

For your Squarespace Site

Add Hipmob live chat to your Squarespace website in 3 easy steps!

Learn more here.

For your Tictail Shop

Turn visitors into customers, upsell current customers and increase sales.

Learn more here.

Data with GA & Mixpanel

Send your data to Google Analytics and Mixpanel, monitor usage, and get more effective.

Learn more here.

Send tickets to UserVoice

Send tickets directly to your UserVoice admin, with contact info, and transcripts. Reply right from your UserVoice UI.
Learn more here.

For your Weebly site

Add Hipmob live chat to your Weebly website in a few easy steps!

Learn more here.

For Wordpress sites & blogs

Add Hipmob to your Wordpress site with an easy Wordpress plugin and tons of custom options.

Learn more here.

Xabber for Android

Chat on-the-go from Xabber

Chat with users from wherever you are, using Xabber for Android!


Learn more here.

Help Desk Software by Zendesk

Send tickets to Zendesk

Turn transcripts into tickets, tag conversations and respond to customers right from your Zendesk admin.
Learn more here.

Boost sales with Zoho CRM

Send leads to Zoho CRM directly from a chat. Tag transcripts and pull up relevant info during chats.

Learn more here.

DON'T SEE WHAT YOU'RE LOOKING FOR ?
CHECK OUT OUR SHINY NEW HELP CENTER

IS THERE A DISCOUNT IF I PREPAY?

Yes! We offer a 20% discount for customers who pre-pay for a year in advance! Sign up here!

WHERE CAN I SEE THE DOCUMENTATION?

Easy - just pop over to our documentation page and see all the things we support

I JUST SIGNED UP - WHERE DO I GET MY APP ID?

To get your app ID,head over to the "Apps" tab in your dashboard!

MY COMPANY USES ANOTHER SERVICE FOR LIVE CHAT ON THE WEB. CAN IT WORK WITH HIPMOB?

Totally. We've already built integrations with other chat services such as BoldChat - just drop us a line at ayo@hipmob.com and we'll take care of you.

IS INVOICING AVAILABLE?

Yes - contact ayo@hipmob.com.

I HAVE A QUESTION NOT COVERED HERE.

We love to chat (pun totally intended). Head over to our shiny new help center, or email us at team@hipmob.com, or call (267) 918 2431.

WHO IS BEHIND HIPMOB?

We're a small, Palo Alto based team, consisting of Ayo Omojola, sales lead, and Femi Omojola on engineering. Email us at ayo@ or femi@ hipmob.com

DO YOU SUPPORT ANY SCREENSHARING SERVICES?

Yup - we're building one for iOS and Android apps. Head over this way to see the demo. We also support Firefly for screensharing on your website. Check that out here. Is there a service you would like us to support? Just ask - drop us a line at ayo@hipmob.com.

I JUST SIGNED UP - WHERE DO I GET MY APP ID?

To get your app ID,head over to the "Apps" tab in your dashboard!

WHICH COMPANIES ARE USING HIPMOB?

Thousands of businesses already trust Hipmob with their customers. You can see a few here, and you can also see some testimonials here.

WHAT HAPPENS IF I EXCEED MY QUOTA?

We’ll email you letting you know you've exceeded your usage, as well as a link to let you enter your billing information. If the account remains unpaid for 14 days, we reserve the right to disable chat. Your customers will continue to see your chat window, and they will continue to enter questions, but you won't be able to respond. This way, once you're set up, you can respond to all the conversations you missed.

Speed up your response times with Canned Responses!

Here's how it works:

1. Once logged in, select the "My Apps" Tab in your dashboard

2. Go to the particular app that you want to create a canned response for, and select "Settings"

3. You'll see a "Canned Responses" tab in the bottom left. Select it.

Canned Responses

4. Enter the canned response, as well as the Response Tag (eg "returnpolicy"). Commands are not case sensitive.

5. To send a canned message, just type "#send", followed by the response tag. So in this case, you could hit #send returnpolicy. If successful, you'll get a message saying the canned response was sent. In this case, that would read "returnpolicy sent".


Or call us at (650) 762-6513