Real-Time Support, In Your App
The Hipmob SDK helps you add live chat to your app. Live chat helps you increase conversions (perfect for mobile shopping apps), increase retention (perfect for subscription services), and wow your customers with personalized attention (perfect for customer centric companies). If you've used Olark, Snapengage, Liveperson, or Zopim on a site, then you get the idea. Check Out Our Gallery For Examples
An Knowledgebase In Your App
Hipmob's in-app helpdesk helps you support millions of users with only a small team. Add your FAQ to your app, and your customers can search for answers before sending you a ticket. You can view all customer searches in our dashboard, and write better knowledgebase articles. Hipmob also syncs with your current helpdesk (including Zendesk and Desk.com) to make it incredibly easy to use.
Live Chat for Your Website
If you run a website, blog, or online store, Hipmob is perfect for you. Put live chat at your checkout page to help customers who have questions about a purchase. If your business runs on subscriptions, you can build loyalty with blazing fast support, and convince customers to subscribe or upgrade. We also sync with your CRM so all your customer information is easily accessible.
Keep Users In Your App
When a user seeks help, why send them to email or a mobile browser? Instead, give them:
Your entire knowledgebase, fully searchable. Answers are instantly available
An in-app feedback form , where they can voice their frustration instead of giving you a negative appstore rating
Push notifications when their questions are answered, either by a human, or with a new article.
Works for Websites, Too!
Wan't to provide live chat to your website users as well? Easily add live chat to your website in less than 5 minutes. Use the same great tool, to talk to your users, wherever they are.
Get Fewer Support Tickets
When users can easily find answers in your app, they'll have less reason to email, call or send you messages. They'll also have less reason to leave your app.
Our in-app FAQ automatically syncs with your current knowledgebase (starting with Zendesk, and soon to include Desk and others).
If your current FAQ is not in a service with an API, then talk to us (email@example.com) - we'll work with you to port it over.
Know What Users Want
See what users are searching for in real time and write better help articles
Quickly understand how many users need help and quickly identify issues early before they expand into widespread problems
Get weekly email alerts with stats about traffic, popular searches, and unanswered queries.
Our customers love us. Yours will love you, too.
"We've reduced user support phone calls by 70% after implementing Hipmob Live Support."
"I think it's great. I love getting emails about the conversations our agents are having with users since it keeps me in the loop. Love the product and keep up the good work!"
"Japanese Wall thinks the Hipmob component is more than awesome."
"Hipmob’s availability track record has been very good […] support has been stellar"