Hipmob provides tools for real-time communication that can be used to provide live support to your users (via chat) or to build user-to-user chat or group chat into your mobile or web app; it's as simple as downloading our libraries (for iOS, Android and the web), integrating them into your apps with an app key we provide and then your app has real-time communications (so you can talk to users or they can talk to each other). No server setup or code to write, just real time communication that scales with you: talk with your users, make them happy. This document covers integrating Hipmob with your Shopify store using the Hipmob shopify app.
Adding Hipmob Chat
Visit the Hipmob Chat Shopify app's page at https://apps.shopify.com/hipmob-chat to get started. Once there, click on the Install App button at the top to start.
Shopify will prompt you to enter your store URL.
If you are not logged into your store's management site, you'll be prompted to login.
Once you're logged in, you'll be asked to approve the installation. Click the Install button to approve.
You will then be redirected to Hipmob to obtain a free Hipmob account. If you already have an account, log in with your account. Otherwise, enter a username and password and click the Register button.
When you register a new Hipmob application is automatically created for you. You will then be prompted to pick the Hipmob application you want to connect this store to (this allows you to use a single Hipmob account with multiple stores). Select the Hipmob application from the drop down (or accept the default selection) and click the Connect button. Once you have connected you can edit the name of the application by clicking on the Settings button in the application row.
The connection will be confirmed and the Shopify settings for the Hipmob application will be displayed. This will let you adjust the title of the chat widget, position the chat tab along the bottom or top of your store and control a number of other settings including width and height of the chat window. Click the Update button once you've adjusted the settings to your liking.
You can click on the view your shop link to see the shop reloaded with the chat widget added.
And that's it. You will need to install an XMPP client to talk with your store visitors, but once you have that set up you will be ready to go.
Whenever a visitor arrives at your shop's website, they can now open the chat widget and ask you questions. You can reply with the information they need, and even send them clickable links.
They can then click on the links you send them and buy more!
In your chat client, you will receive updates as they navigate around your store.